The below Frequently Asked Questions will direct you to the correct page for your query
Stock Check App is not reading barcodes
This is often a memory problem on the phone itself.- Close the app totally (not just log out)
- Ensure you are not using any other apps at the time
- Relaunch the app
- Continue
How do I change Business Details / Store Address
- Select Setup
- Select Store
- Select Details
How do I add an Admin Center
- Select Setup
- Select Business
How do I add another Store
- Select Setup
- Select Business
How do I change Taxes
- Select Setup
- Select Store
- Select Tax Rates
How do I change my Receipts
- Select Setup
- Select Store
- Select Receipt Templates
How do I add an Email Template
- Select Setup
- Select Store
- Select Email Templates
How do I add a new Barcode / QR code label
- Select Setup
- Select Store
- Select Barcode Labels
How do I amend Gift Card amounts
- Select Setup
- Select Store
- Select Gift Voucher
- Make changes
- Save
How do I amend the Loyalty Points system
- Select Setup
- Select Store
- Select Loyalty Points
- Make changes to the loyalty earn and redeem settings
Where are the Inventory Settings
- Select Setup
- Select Inventory
How to convert an Unallocated product to a "real" product?
- From Aptimyz Back Office
- Select Inventory
- Select Unallocated Items
- Please be aware, your Sales information will not be accurate as the Unallocated products do not have an associated cost, until they have been edited. Therefore, sales data will have been saved without a cost associated to it.
- If you wish to analyse your sales by product group/supplier or brand, please ensure these fields are also edited
- If you use the purchasing system, please ensure supplier and brand are edited
How do I search for a layaway
- Login to Aptimyz Back Office
- From the Left hand Menu - Customers
- Search for the Customer
- Select
- Click on Layaways tab
- Edit/Delete whole Layaway or remove single lines
How to get a report of all Layaways
- Inventory
- Layaways
This lists all layaways in the system for your store
Where are the POS Settings
- Select Setup
- Select POS
- Select Settings
How do I amend the Customer Deposit balance?
- From Aptimyz Back Office
- Customers
- View the customer you need to amend
- Go down to Account Information
- Amend Account Balance
- Type in new balance
- Enter a reason for the change
- Save the amendment and save the customer
How do I amend the Customer Deposit balance?
-
From Aptimyz POS
-
Customers
-
Select the customer you need to amend
-
Edit
-
Amend Account Balance
-
Type in new balance
-
Enter a reason for the change
-
Confirm the amendment and save the customer
How do I add another email account to the Z report
- Aptimyz Back Office
- Setup > POS > Settings
- At the "Type Email" space, type in a new email
- Return
How do I delete an email account to the Z report
- Aptimyz Back Office
- Setup > POS > Settings
- In the Emails to Receive Z-reports box: Find the email address you wish to delete
- Click on the x after their email address
- Save