Returns/Refunds

This article will provide steps on how to action returns and refunds

If you have a receipt:

1. Scan the original receipt
2. Choose the item to be returned and Select Return
3. Select the reason (take care to select the correct Return to Stock or Do not return to stock reason)
4. Select Proceed
5. Close the receipt page
6. Refund by one of the following means - either:

              a) Exchange item by scanning the barcode of the replacement item
              b) Refund – Pay by Cash
              c) Refund – Pay by Card
              d) Refund – Issue Credit Note
              e) Select Checkout
              f) Select Issue Credit Note

     7. Finish 

      8. 2 receipts will print out, the original receipt showing the return marked with the item                       returned and a 2nd receipt detailing the latest sale/refund.

If NO receipt available:

1. Select Menu
2. Select Sales
3. Find the original sale, if possible
4. Select
5. This will display the order with a against any line that can be returned
6. Select the Return key
7. Fill out a reason for return
8. Select Proceed
9. Select Close
10. Refund by one of the following means - either:

             a) Exchange item by scanning the barcode of the replacement item
             b) Refund – Pay by Cash
             c) Refund – Pay by Card
             d) Refund – Issue Credit Note

  11. Select Checkout

  12. Select Issue Credit Note 

  13. Finish

  14. 2 receipts will print out, the original receipt showing the return marked with the item                      returned and a 2nd receipt detailing the latest sale/refund.

If NO receipt and NO identifiable sale

1. Select Menu
2. Select Returns
3. Scan the barcode of the returned item
4. Select the Return key
5. Select the reason (take care to select the correct Return to Stock or Do not return to stock reason)
6. Select Proceed
7. Select Close
8. Refund by one of the following means - either:

           a) Exchange item by scanning the barcode of the replacement item
           b) Refund – Pay by Cash
           c) Refund – Pay by Card
           d) Refund – Issue Credit Note

    9. Select Checkout

    10. Select Issue Credit Note

    11. Finish

If NO receipt and NO identifiable sale and NO barcode

1. Select Home
2. Select Product Search
3. Select Unallocated
4. Enter Description of product and that it is a refund
5. Quantity = 1
6. Price = the amount of refund (NB: ensure you use a minus before the number)
7. Select Save
8. Refund by one of the following means - either:

            a) Exchange item by scanning the barcode of the replacement item
            b) Refund – Pay by Cash
            c) Refund – Pay by Card
            d) Refund – Issue Credit Note

   9. Select Checkout

   10. Select Issue Credit Note

   11. Finish

This is the end of the article